Complaints
Discover Our Complaints Procedure.
Step 1You can raise a complaint by email or phone.
info@energizegp.co.uk
Step 2We will acknowledge and record your complaint within 5 working days.
Step 3A full investigation into your complaint will be carried out and where possible we will provide a response within 10 working days of your complaint being logged.
Step 4If you are unhappy with the outcome, you can appeal and request the matter to be re-evaluated. You must do this within 28 calendar days of the initial response and must state clearly why you are appealing.
If your complaint remains unresolved after 8 weeks, or you have been issued with our final position position/deadlock letter, and you are classified as a small business or micro-business then you are able to contact the energy ombudsman. They can complete a free and impartial review on your behalf and provide you with an outcome.
The above is only relevant if your business employs less than 50 people and has an annual turnover less than £6.5 million or a balance sheet of £5 million; or an annual electricity consumption of less than 200,000 kwh or annual gas consumption of less than 500,000kwh,
The above is only relevant if your business employs less than 50 people and has an annual turnover less than £6.5 million or a balance sheet of £5 million; or an annual electricity consumption of less than 200,000 kwh or annual gas consumption of less than 500,000kwh,
Energy Ombudsman Details
enquiry@energyombudsman.org
Energy Ombudsman,
P.O Box 966,
Warrington,
WA4 9DF
Information
Company
Energize Gas & Power Ltd
68 Canterbury Way,
Wideopen, Newcastle.
NE13 6JH
Company Registered in England & Wales. Reg. No 15174369
©2020 BoldThemes. All rights reserved | Terms of Service | Privacy Policy